Terms & Conditions — dana5d

Definitions

The following terms, when used in these Terms & Conditions, shall have the meanings ascribed to them below:

Eligibility

Access to and use of the dana5d Platform is subject to the following eligibility requirements, all of which must be satisfied continuously throughout your membership:

1. You must be a natural person — corporate entities, partnerships, trusts, and automated agents are not permitted to hold Member accounts.
2. You must be at least 21 years of age at the time of registration and must remain so throughout your membership. dana5d operates a strict Adults Only (21+) policy and will permanently close any account found to belong to a minor, with all balances forfeited.
3. You must be located in Indonesia and accept these Terms in your personal capacity.
4. You must not be listed on any government, international, or Platform-specific exclusion, sanctions, or self-exclusion register at the time of registration or at any subsequent point.
5. You must have the legal capacity to enter into a binding contract under the laws applicable to your jurisdiction of residence.
6. You must not already hold an active or suspended dana5d account. Only one account per person, per household, per device, and per payment method is permitted.

Account Registration

To become a Member of dana5d, you must complete the registration process accurately and truthfully. By registering, you represent and warrant that:

1. All personal information you provide — including your full legal name, date of birth, residential address, and contact details — is accurate, current, and complete at the time of submission.
2. You will promptly update your account information if any detail changes, and will not permit your account to contain false, misleading, or outdated information at any time.
3. You will select a unique username and a strong, confidential password. You accept full responsibility for all activity conducted through your account, whether or not authorised by you.
4. You will not share your account credentials with any third party, nor permit any other person to access your account on your behalf.
5. You understand that registering multiple accounts — including through different email addresses, devices, or IP addresses — is strictly prohibited and will result in permanent account closure and forfeiture of all balances and bonuses.

dana5d reserves the right to decline any registration application without providing a reason, and to close any account at its absolute discretion where it determines that eligibility conditions have not been met or have subsequently ceased to be satisfied.

Identity Verification (KYC)

dana5d is committed to maintaining a secure and legally compliant platform. All Members are required to complete identity verification before their first withdrawal request can be processed. The KYC process requires the submission of:

• A clear, unobstructed photograph or scan of your valid Indonesian National Identity Card (KTP — Kartu Tanda Penduduk);
• A selfie photograph holding your KTP next to your face, taken within 30 days of submission;
• Proof of your registered payment method (e.g., a bank statement or e-wallet account screenshot matching the name on your KTP);
• Any additional documentation reasonably requested by the Platform's compliance team.

KYC documents are reviewed within 1–3 business days (WIB). If your submission is rejected, you will be notified by email or live chat with a clear explanation of what additional information is required. Deliberately submitting false, altered, or third-party documents constitutes fraud and will result in immediate permanent account closure, forfeiture of all balances, and referral to relevant authorities where applicable.

Deposits

All deposits to your dana5d account must be made through the payment channels officially listed on the Platform at the time of transaction. Accepted channels currently include BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, OVO, DANA, GoPay, ShopeePay, and LinkAja. dana5d reserves the right to add or remove payment channels at any time without prior notice.

1. All deposits are denominated exclusively in Indonesian Rupiah (IDR). The minimum deposit amount is Rp 10.000 unless otherwise stated in a specific promotion.
2. Deposits made from payment accounts that do not match the name registered on your dana5d account will be rejected and returned, less any applicable bank processing fees.
3. Third-party deposits — meaning deposits originating from a payment account belonging to another person — are strictly prohibited. Any such deposit detected will result in the transaction being reversed and the Member's account being suspended pending investigation.
4. dana5d is not responsible for delays caused by banking or e-wallet processing times outside our control. If a deposit is not reflected in your account within 30 minutes of a confirmed transfer, please contact our 24/7 support team via live chat.
5. Deposits are non-refundable once credited to your account and wagered. Unplayed deposits may be returned to the originating payment method at dana5d's discretion, subject to identity verification.

Withdrawals

Withdrawals from your dana5d account are subject to the following conditions:

1. KYC verification must be fully completed and approved before any withdrawal request can be processed.
2. Withdrawals will only be released to a payment account registered in the same name as the dana5d account. Withdrawal requests to third-party accounts will be declined.
3. The minimum withdrawal amount is Rp 50.000. There is no maximum single-withdrawal limit for verified Members in good standing, though large withdrawals may be subject to additional review.
4. Standard withdrawal processing time is within the same business day for requests submitted before 20:00 WIB. Requests submitted after 20:00 WIB or on Indonesian public holidays will be processed on the next available business day.
5. dana5d reserves the right to withhold any withdrawal pending investigation if there is reasonable suspicion of fraud, bonus abuse, money laundering, or breach of these Terms. In such cases, the Member will be notified and given a reasonable opportunity to provide clarification.
6. Any applicable bank transfer fees charged by the receiving institution are the responsibility of the Member. dana5d does not charge its own withdrawal processing fee for standard transactions.

Bonuses & Promotions

dana5d offers a range of bonuses and promotional incentives to eligible Members. All bonuses are subject to the following general terms, in addition to any specific conditions stated in the individual promotion:

1. Bonus funds must be wagered a minimum number of times — as specified per promotion — before they or any associated winnings may be withdrawn. Failure to meet wagering requirements before withdrawal will result in bonus and derived winnings being voided.
2. Only one welcome bonus is available per Member, per household, per IP address, and per device. Attempts to claim the same welcome offer multiple times via multiple accounts constitute bonus abuse.
3. Bonuses are non-transferable and hold no monetary value outside the Platform. They cannot be exchanged for cash except through the completion of the applicable wagering requirements.
4. dana5d reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. Where a promotion is withdrawn mid-cycle, wagering completed prior to the withdrawal date will be counted toward any accumulated requirements.
5. Bonuses credited in error — whether due to a technical fault, human error, or system anomaly — remain the property of dana5d and may be reclaimed from a Member's account without prior notice. dana5d is not liable for any losses arising from a Member relying on an erroneously credited bonus.
6. Collusion, arbitrage betting, systematic wagering strategies that exploit bonus structures, or any other form of promotion manipulation will be treated as a material breach of these Terms and will result in bonus forfeiture, account suspension, and potential recovery of any winnings derived from such conduct.

Betting Rules

The following general rules apply to all wagers placed on the dana5d Platform across all product categories, including sports betting, live casino, togel (Indonesia's traditional numbers lottery), and sabung ayam (traditional cockfighting) markets where available:

1. All bets are final once confirmed by the Platform. Members are responsible for verifying the details of every wager — including selection, stake amount, and odds — prior to confirmation. dana5d will not void a confirmed bet due to Member error.
2. In the event of a technical error affecting odds, payouts, or game results, dana5d reserves the right to declare affected bets void and return stakes to Members' accounts. This is the sole remedy available in such circumstances.
3. Minimum and maximum stake amounts per market are displayed at the point of bet placement and may vary by product, event, and Member account tier. dana5d reserves the right to adjust stake limits for individual accounts without prior notice.
4. Live in-play betting markets are offered subject to data availability from third-party event feeds. dana5d is not responsible for feed delays; however, any bet accepted after a material match event (e.g., a goal or red card) that the Platform's system failed to detect in real time may be voided at the Platform's absolute discretion.
5. For mix parlay (multi-leg accumulator) bets, if one or more selections are voided, the bet will be recalculated based on the remaining valid selections. If only one valid selection remains, the bet will be treated as a single.
6. Winnings from togel draws are calculated based on the official draw results published by the relevant pool operator. dana5d is not responsible for any discrepancy between a Member's interpretation of draw results and the officially published figures.

Fair Play & Prohibited Conduct

The integrity of the dana5d Platform depends on all Members engaging honestly and in good faith. The following conduct is strictly prohibited and will result in immediate account suspension, forfeiture of balances, and — where evidence warrants — referral to relevant law enforcement authorities:

• Using any form of automated software, bot, script, or artificial intelligence tool to place wagers, access the Platform, or manipulate game outcomes;
• Exploiting software bugs, glitches, or vulnerabilities in any game engine or Platform feature to gain an unfair advantage;
• Colluding with other Members or with any dealer, agent, or employee of dana5d to manipulate game or event outcomes;
• Money laundering, structuring transactions, or using the Platform to process funds of illegal origin;
• Engaging in any form of match-fixing, spot-fixing, or insider betting on events where you hold privileged non-public information;
• Impersonating another Member or providing false identification during KYC;
• Accessing the Platform through a VPN, proxy, or other anonymisation tool in circumvention of geo-restriction or security measures.

dana5d employs real-time transaction monitoring, pattern analysis, and third-party fraud-detection tools to identify prohibited conduct. The Platform's determination in all such matters is final and binding.

Responsible Gaming

dana5d is committed to promoting sustainable, responsible gambling. We provide the following tools to all Members free of charge through the account portal:

• Deposit Limits: Set daily, weekly, or monthly deposit caps to manage your spending.
• Session Time Alerts: Receive notifications after a configured period of continuous play.
• Self-Exclusion: Request a temporary (30-day minimum) or permanent exclusion from the Platform. Permanent self-exclusion cannot be reversed.
• Reality Checks: Pop-up reminders displaying your net session result at intervals you choose.

If you believe your gambling behaviour is causing harm to yourself or those around you, we strongly encourage you to contact our support team via live chat or to visit our dedicated Responsible Gaming page for guidance and external helpline resources. The Platform is strictly 21+ and we enforce this policy through KYC verification on all accounts.

Intellectual Property

All content on the dana5d Platform — including but not limited to the brand name, logo, software, game interfaces, text, graphics, and data compilations — is the exclusive intellectual property of dana5d or its licensed content suppliers and is protected by applicable international intellectual property laws.

Members are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal entertainment purposes. This licence does not permit you to copy, reproduce, distribute, publish, reverse engineer, modify, or create derivative works from any Platform content without the express prior written consent of dana5d.

Limitation of Liability

To the fullest extent permitted by applicable law, dana5d excludes all liability — whether in contract, tort (including negligence), statute, or otherwise — for:

• Any loss of profits, revenue, data, goodwill, or anticipated savings arising from your use of or inability to use the Platform;
• Any indirect, incidental, special, or consequential loss or damage of any kind;
• Any interruption, suspension, or termination of the Platform for maintenance, upgrades, or events beyond our reasonable control (including but not limited to force majeure events, internet outages, and regulatory actions);
• Any errors in odds, game results, or payout calculations caused by data-feed failures from third-party providers, provided that dana5d acts promptly to correct such errors upon becoming aware of them.

Nothing in these Terms limits dana5d's liability for fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law. In all other cases, dana5d's maximum aggregate liability to any Member in respect of any claim shall not exceed the net deposits made by that Member in the 30 days preceding the event giving rise to the claim.

Account Suspension & Termination

dana5d reserves the right to suspend, restrict, or permanently terminate any Member account at its absolute discretion, with or without prior notice, in circumstances including but not limited to:

1. Breach of any provision of these Terms & Conditions;
2. Failure to complete KYC verification within the stipulated timeframe;
3. Reasonable suspicion of fraud, money laundering, or other illegal activity;
4. Identification of a Member as a minor or as a person on a self-exclusion or sanctions register;
5. Prolonged account inactivity (defined as no login activity for a continuous period of 12 months or more).

Upon account termination for cause, all bonus balances, pending wagers, and any balances derived from prohibited conduct will be forfeited. Verified real-money balances not associated with prohibited conduct may be returned to the Member's registered payment method at dana5d's discretion, following completion of any outstanding investigations.

Members who wish to voluntarily close their account in good standing may do so at any time by contacting the support team via live chat. A closing balance — less any applicable bonus amounts — will be returned to the registered payment method within 5 business days.

Privacy & Data

dana5d collects, processes, and stores personal data in accordance with its Privacy Policy, which forms an integral part of these Terms & Conditions and is incorporated herein by reference. By accepting these Terms, you also consent to the data practices described in the Privacy Policy.

In summary, personal data is collected for the purposes of account management, identity verification, fraud prevention, and the delivery of a personalised platform experience. Data is not sold to third parties for marketing purposes. All data is held on servers protected by industry-standard encryption and access controls.

Amendments

dana5d reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, Members will be notified via a prominent notice on the Platform homepage and — where practicable — by email to the address registered on their account, at least 7 calendar days before the amended Terms take effect.

Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must close your account before the effective date of the change. Requests to close accounts submitted within the 7-day notice period will be processed without penalty.

Governing Law

These Terms & Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with internationally recognised principles of commercial contract law.

In the event of a dispute, dana5d and the Member agree to first attempt resolution through good-faith negotiation via the Platform's customer support channel. If a dispute cannot be resolved informally within 30 calendar days of a written complaint being submitted, both parties agree to submit to binding arbitration administered under internationally accepted arbitration rules, with proceedings conducted in the English language.

Nothing in this clause prevents dana5d from seeking emergency injunctive or other interim relief from a court of competent jurisdiction to protect its legitimate business interests pending the outcome of arbitration.

Contact

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please reach out to the dana5d support team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via your account portal. This is the fastest way to reach our team for urgent matters.
• Email (plain text — not a clickable link): [email protected]
• Response Time: Live chat responses are typically immediate during peak hours. Email queries are responded to within 24 hours (WIB business days).

When contacting support regarding a dispute or formal complaint, please include your account username, the date and time of the relevant transaction or event, and a clear description of your concern. This will help our team resolve your matter as efficiently as possible.